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Privacy policy ~ Harmony4Life Bristol & North Somerset

What does this Privacy Policy mean?

This policy means I (Claire Paul) am fully committed to protecting your privacy. I will only use the information that is collected about you lawfully (in accordance with the Data Protection Act 1998).

I am dedicated to safeguarding and preserving your privacy when you visit this website or when you communicate electronically with me.

This Privacy Policy reflects the requirements of GDPR and provides an explanation as to what happens to any personal data that you provide, or that is collected from you.

This Policy is updated from time to time so please do review it regularly. For the purpose of the Data Protection Act 1998 I (Claire Paul) am the Harmony4Life data controller.

What information is collected?

Only the minimum information about you is collected when you make an enquiry, book an initial consultation, sessions or wellbeing walks. Website usage information is collected using cookies. Any emails to claire.paul@harmony4life.co.uk will be retained. If you have attended a session either in person or by video/ telephone then I will have notes made during the session.

If you phone or message me then I will have your phone number and also the information in the message(s). This information is kept so that I know what we have discussed and have records of financial transactions. You have the right to request a copy of the information that is held.

Whilst using this website, or getting in touch, the following data about you may be collected and processed:

  • Details of your visits to this website and the resources that you access, including, but not limited to, traffic data, location data, weblogs and other communication data
  • Information that you provide by filling in forms on this website, such as when you make contact for information or to book a session
  • Information you provide when you get in touch via email/ message

How long do you keep the information?

I keep information from previous sessions and email/ message correspondence to help me provide the best service for you. I have had clients who have come back to see me up to 10 years later and it helps me to have some background information and also know what we addressed at that time. I also use my notes to help me learn from what I have done in the past.

How are cookies used?

Cookies are text files placed on your computer to collect information on visitor behaviour and standard internet log information. This information is used to track visitor use of this website and to compile statistical reports on website activity. You can set your browser not to accept cookies and you can also remove cookies from your browser.

Such information will not identify you personally as it is statistical data about your use of this website. This statistical data does not identify any personal details whatsoever.

Similarly to the above, information may be gathered about your general internet use by using a cookie file. Where used, these cookies are downloaded to your computer automatically. This cookie file is stored on the hard drive of your computer as cookies contain information that is transferred to your computer's hard drive. They help us to improve this website and the service that is provided to you.

All computers have the ability to decline cookies. This can be done by activating the setting on your browser which enables you to decline the cookies. Please note that should you choose to decline cookies, you may be unable to access particular parts of this website.

This website would never install any spyware or adware in connection with it's use, or distribute any commercial message, or authorise any third party to distribute any commercial message, by means of spyware or adware. "Spyware" or "adware" is any software which has been downloaded to and/or installed on an Internet user's computer, without the user's actual consent, and facilitates the distribution of any commercial message to the user.

If you feel you may have spyware from another company installed on your machine, there are various anti-spyware/adware software applications available on the Internet to identify if this has occurred.

"Real Cookie Banner"

To manage the cookies and similar technologies used (tracking pixels, web beacons, etc.) and related consents, we use the consent tool "Real Cookie Banner". Details on how "Real Cookie Banner" works can be found at https://devowl.io/rcb/data-processing/

The legal bases for the processing of personal data in this context are Art. 6 (1) lit. c GDPR and Art. 6 (1) lit. f GDPR. Real Cookie Banner state that they have a legitimate interest is the management of the cookies and similar technologies used and the related consents.

The provision of personal data is neither contractually required nor necessary for the conclusion of a contract. You are not obliged to provide the personal data. If you do not provide the personal data, we will not be able to manage your consents.

How is your information used?

Information gained through harmony4life.co.uk is used to process a booking, to respond to enquiries and to send you information you have requested. Your information is never shared with anyone else.

Email communication and notes made during a session are used to help me provide a good service and also to provide you with information. I may contact you after sessions to get feedback and to provide additional information that I consider to be helpful.

Third Party Links

This website includes links to other websites. These third party websites are responsible for providing their own privacy policies which you should read. Harmony4Life does not accept any responsibility or liability for their policies whatsoever as we have no control over them. The privacy policy on this page only applies to this website.

Access to Information

The Data Protection Act 1998 gives you the right to access the information that is held about you and to make corrections to data.

You also have the right to request that I delete any or all of the data I have related to you. However, I may not be able to immediately comply with this request as my insurance company's advice is to retain records for a minimum of 6 years after the last and some insurance companies require data to be kept for a specified minimum number of years. I may also need to keep some data for tax purposes.

Please note that any requests for access/ data amendment or deletion may be subject to a fee of up to £30 to cover administrative costs.

Should you wish to receive or amend details that are held about you please get in touch using the contact details below.

Additional information

Anything discussed by email, by phone/ message or in a session is confidential. There are two instances where I would share your information (unless you ask me to share it):

  • With emergency services or your GP if I genuinely thought that you were likely to harm yourself or someone else;
  • Due to a court order or legal requirement

I am required to do this because of my professional code of ethics.

Get in touch

I welcome any queries, comments or requests you may have regarding this Privacy Policy. Please do not hesitate to contact Harmony4Life at claire.paul@harmony4life.co.uk.

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How I can help you...

I can work with you to achieve your goals, whatever they may be… CBT, Hypnotherapy and the other psychological therapies I offer can be tailored to address many issues, so if you would like to work on something that’s not included below get in touch.

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